The Booplinth Company
These terms apply to consumer purchases made directly from The Booplinth Company by telephone.
Please read these terms before placing an order. We will discuss your requirements, confirm the specification, price and delivery arrangements, and provide a copy of the agreed order details and these terms for you to keep.
Telephone orders: +44 (0) 161 766 4837
Sales enquiries: info@brianandtrevors.com
Nothing in these terms limits your statutory consumer rights.
The Booplinth Company is a trading name of House of Linn Ltd, a company registered in England and Wales under company number 05776249. In these terms, “we”, “us” and “our” refer to that company.
Registered office and postal correspondence:Telephone: +44 (0) 161 766 4837
Email: info@brianandtrevors.com
General enquiries: info@brianandtrevors.com
Booplinth is a registered trademark owned by Brian and Trevors Ltd.
All purchases are arranged by telephone. Call us to discuss the product, compatibility with your LP12, fitting requirements and expected delivery time before placing your order.
Before you commit to an order, we will confirm the product specification, total price, applicable taxes, delivery charges, payment arrangements and cancellation information. We will provide these details and these terms by email or on paper so that you can retain them.
A contract is formed when we accept your order and take the agreed payment. We will confirm the accepted order by email or on paper. Please check the confirmation and tell us promptly if any details are incorrect.
If we cannot accept or fulfil your order, we will explain this and refund any payment taken for goods or services we cannot supply.
The price payable is the price agreed with you when your telephone order is accepted. We will confirm whether delivery and fitting are included or charged separately.
UK consumer prices include VAT where applicable. For deliveries outside the UK, we will confirm the applicable tax treatment and charges before accepting your order. Import duties, local taxes and customs clearance charges imposed by the destination country are your responsibility unless we expressly agree otherwise.
Accepted payment methods and when payment is due will be confirmed during your call. Credit or debit card payments are normally taken when the order is placed. Card orders are delivered to the cardholder’s registered billing address unless we agree another address after completing any necessary checks.
Please do not send complete card details by email or through an enquiry form.
Booplinths are manufactured and supplied to order. Normal dispatch is within 2–4 weeks, subject to availability and the delivery arrangements agreed with you. We aim to confirm the expected delivery date within 24 hours of receiving your order.
We will tell you if an item is unavailable or if the expected dispatch date changes. If we cannot meet the agreed arrangements, we will discuss a revised date or cancellation and refund, without affecting your legal rights.
Unless a different delivery period is agreed, goods will be delivered within 30 days of the contract being formed. Dispatch estimates and courier transit times are separate; we will confirm the relevant arrangements for your order.
We will notify you when your order is dispatched. Shipments are insured and supplied with a tracking reference where available. Delivery times may be affected by the destination and customs clearance.
Please give us an accurate delivery address and a contact telephone number. Goods remain our responsibility until they are delivered to you or to someone you nominate, except where you independently arrange a carrier that we have not offered.
Where we agree to provide fitting, its scope, price and appointment arrangements will be confirmed with your order. Any separate services supplied by another dealer or technician are governed by your agreement with that provider.
For a separate fitting service contract agreed by telephone, the normal cancellation period is 14 days from the day after the contract is made. We will begin work during that period only at your express request.
If you then cancel before the service is complete, you may have to pay a proportionate amount for work supplied, provided the required information was given beforehand. You lose the right to cancel a fully completed service only where you expressly requested an early start and acknowledged in advance that the right would be lost on completion.
These service provisions do not remove any cancellation rights applying to the goods or your rights where goods or fitting services are faulty.
For eligible goods ordered by telephone, you may cancel without giving a reason from the time of ordering until 14 days after the day you, or a person you nominate other than the carrier, receives the goods. Where one order is delivered in separate parts, the period normally runs from receipt of the final item.
To cancel, tell us clearly by telephone, email or post using the contact details above. You may use the cancellation notice in section 14, but this is optional. Your notice must be sent before the cancellation period expires.
The change-of-mind cancellation right may not apply to goods made to your individual specifications or clearly personalised. If this exception applies, we will explain it before accepting the order. Manufacturing a standard product after you order does not, by itself, make it personalised.
Your rights relating to faulty or incorrectly described goods still apply to personalised products.
After notifying us of cancellation, return the goods without unnecessary delay and within 14 days. Contact us promptly for the appropriate return address and practical arrangements; this does not make your cancellation dependent on our approval.
You are responsible for the direct cost of a change-of-mind return unless we agree to pay it. Where goods are faulty or incorrectly supplied, we will bear the necessary return costs in accordance with your statutory rights.
Please pack the goods securely, using the original packaging where possible. You may unpack and inspect them as you would in a shop. Opening the packaging does not automatically prevent cancellation or trigger a restocking charge. We may deduct only an actual reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where the law permits.
For a valid cancellation, we will refund the purchase price and the cost of our least expensive standard delivery option. Any additional cost of an enhanced delivery service you selected is not refundable.
We will refund without unnecessary delay and no later than 14 days after receiving the goods back or evidence that you have returned them, whichever is earlier. Where goods have not been dispatched, or we have offered to collect them, the applicable deadline is 14 days after your cancellation notice.
Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a fee for processing a refund.
Tell us as soon as reasonably possible if an order arrives damaged, incomplete or incorrect. Please keep the packaging and, where practical, provide photographs to help us investigate.
Reporting within 24 hours is helpful for courier enquiries, but it is not a condition of your statutory rights.
Goods must be of satisfactory quality, fit for their agreed purpose and as described. If these requirements are not met, you may have rights to reject the goods, obtain a repair or replacement, or receive a price reduction or refund under the Consumer Rights Act 2015. The short-term right to reject faulty goods is normally 30 days, subject to the Act’s rules.
Any warranty or guarantee is additional to your statutory rights. Fitting services we supply must be performed with reasonable care and skill.
Bamboo is a natural material. Grain, colour and pattern may vary between individual plinths. Product images illustrate the general appearance, and colours may also vary with screen settings.
These natural variations do not reduce our obligation to supply goods that match the agreed description and are of satisfactory quality.
We use the contact, order and payment information you provide to respond to enquiries, fulfil orders, arrange delivery or fitting, administer payments and refunds, and provide aftercare. Relevant lawful bases include taking steps at your request before a contract, performing the contract, meeting legal obligations and our legitimate interests in customer service and preventing fraud.
Information needed to fulfil your order may be shared with relevant payment providers, couriers, manufacturers, service technicians and professional advisers. We may also disclose information where required by law. We keep information for as long as needed for its purpose, including applicable accounting, legal and aftercare requirements.
Where you consent to marketing, you may withdraw that consent at any time. You may object to the use of your personal information for direct marketing at any time.
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your information, or object to its processing. Contact info@brianandtrevors.com to exercise your rights or raise a privacy concern. You may also complain to the Information Commissioner’s Office.
If you have a concern about a product, service or transaction, please contact us by telephone or email, quoting your order details and explaining the issue. We will investigate and discuss an appropriate response with you.
These terms are governed by the law of England and Wales. If you are a consumer living elsewhere, any mandatory protections and rights to bring proceedings in the courts of your place of residence continue to apply.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence. Nothing limits your statutory consumer rights.
We may update these terms for future orders. The terms agreed when your order is accepted apply to that order unless a change is required by law or agreed with you.
You may copy the following notice into an email or letter to cancel an eligible order. You do not have to use this template; any clear cancellation statement is sufficient.
To: The Booplinth Company, House of Linn Ltd, Peine House, Hind Hill Street, Heywood, England, OL10 1JZ.
Email: info@brianandtrevors.com
Please cancel my purchase of the goods or services identified below.
Goods or services:
Order reference:
Order date:
Delivery date, if received:
Your name:
Your address:
Date of notice:
Signature, if sent on paper:
Call +44 (0) 161 766 4837 or email info@brianandtrevors.com.
Terms version: 6 October 2026.
